Return and Refund Policy

 Last updated: August 25, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Craftfurni, operated by CRAFTFURNI GLOBAL FURNITURE, wants customers to feel confident about what happens if a purchase does not work out.

This Return & Refund Policy explains when furniture, Mechanical Puzzles, DIY mechanical models, and related products may be returned, how to start a return, which return costs apply, what condition products must be in, and how approved refunds are processed.

This policy applies to eligible purchases made directly through the official Craftfurni website.

1. Return Window

Craftfurni accepts eligible return requests within:

30 calendar days from the carrier-confirmed delivery date.

The 30-day period begins on the date tracking shows that the order was delivered.

For products delivered in multiple packages, the return period for the complete product begins when the final required package has been delivered.

Return requests submitted after the 30-day period may be declined unless applicable law provides additional rights.

2. Reasons You May Request a Return

Eligible returns may include situations where:

You changed your mind

You ordered the wrong product

The product does not suit your space

The product arrived damaged

The product is defective

You received the wrong product

Required parts are missing

The order arrived incomplete

The product is materially different from its listing

Return eligibility depends on the reason for the request and the condition of the product.

3. Change-of-Mind Returns

Craftfurni accepts eligible change-of-mind returns within the 30-day return period.

For a standard change-of-mind return, the product must generally be:

Unused

Clean

Unmodified

Complete

Free from customer-caused damage

Returned with all originally included components

Securely packaged for return transportation

Normal unpacking and reasonable inspection do not automatically make an item ineligible for return.

4. Furniture Return Requirements

For furniture returned because of a change of mind, the item should be in a condition reasonably suitable for resale.

Where applicable, please include:

Tabletop

Legs

Base

Shelves

Drawers

Doors

Hardware

Fasteners

Accessories

Instructions

Other originally supplied components

Please inspect furniture before permanently modifying it.

Eligibility may be affected if the product has been:

Drilled

Cut

Glued

Painted

Refinished

Permanently installed

Structurally modified

Damaged during assembly

5. Mechanical Puzzle Return Requirements

For a standard change-of-mind return, a Mechanical Puzzle, wooden mechanical model, or DIY kit should normally be:

Unused

Unassembled

Unmodified

Complete

Free from customer-caused damage

All originally supplied pieces should be included where applicable, such as:

Wooden sheets

Mechanical pieces

Gears

Connectors

Hardware

Accessories

Instructions

Packaging inserts

A substantially assembled, glued, cut, painted, modified, or incomplete Mechanical Puzzle may not qualify for a standard change-of-mind return.

This does not affect claims involving products that arrived damaged, defective, incorrect, or incomplete.

6. Opened Mechanical Puzzle Packages

Opening the outer package to inspect the product does not automatically make it ineligible for return.

However, change-of-mind eligibility may be affected once:

Assembly has substantially begun

Pieces have been removed and altered

Components have been glued

Parts have been painted

Parts have been cut or modified

Pieces have been lost or damaged

If you believe there is a manufacturing problem, stop assembly and contact Craftfurni before continuing whenever practical.

7. How to Start a Return

Please contact Craftfurni before sending any product back.

Email: support@craftfurni.com

Please include:

Full name

Order number

Email address used during checkout

Product you want to return

Quantity

Reason for the return

Photos or video when relevant

For damaged, defective, wrong, or incomplete products, clear photographs can help us review the issue.

You may use the subject line:

Return Request – Order #[Order Number]

8. Return Authorization Is Required

Do not ship a product back before receiving return authorization from Craftfurni.

After reviewing the request, we may provide:

Return authorization

Return address

Shipping instructions

Prepaid return label where applicable

Packaging instructions

Product-specific directions

Receiving return authorization does not mean that a refund has already been approved.

The returned product may still need to arrive and pass inspection.

9. Return Method

Authorized returns are handled by mail or carrier shipment using the instructions provided by Craftfurni.

Please do not send a return to an address found elsewhere on our website without receiving written return instructions first.

Our business address is not automatically the return-processing location for every order.

10. Return Shipping for Change-of-Mind Returns

For an eligible return caused by:

Change of mind

Wrong size selected by the customer

Wrong style selected by the customer

Product no longer wanted

Product not suitable for the customer's space

the customer is responsible for return shipping costs.

Return shipping costs are not refundable for a standard change-of-mind return unless applicable law requires otherwise.

Please wait for our return instructions before arranging shipment.

11. Return Shipping for Damaged, Defective, or Incorrect Products

Craftfurni covers reasonable authorized return shipping when we verify that the product:

Arrived damaged

Arrived defective

Was the wrong product

Was materially incomplete because of a Craftfurni fulfillment error

Depending on the situation, we may provide:

Prepaid return label

Replacement part

Replacement product

Authorized return

Refund

Do not independently purchase return shipping before receiving instructions, because unauthorized costs may not be reimbursed.

12. No Restocking Fee

Craftfurni does not charge a standard restocking fee for eligible authorized returns.

We also do not charge a separate standard:

Return authorization fee

Return processing fee

Administrative return fee

This does not prevent a reasonable refund adjustment where legally permitted if the returned product has customer-caused damage, missing components, or another condition that materially reduces its value.

13. Return Packaging

Products must be packed securely for return transportation.

Whenever reasonably possible, use the original:

Shipping carton

Protective foam

Corner protection

Interior wrapping

Hardware bags

Component packaging

Product inserts

If the original packaging is no longer available, use sturdy replacement packaging appropriate for the product.

Furniture should be protected against:

Movement

Scratching

Impact

Surface damage

Mechanical Puzzle components should be packaged so that small pieces cannot fall out or become damaged.

14. Damage During Return Shipping

Customers are responsible for taking reasonable care when packing a change-of-mind return.

Where permitted by law, the refundable amount may be affected if the returned product is materially damaged because of clearly inadequate packaging.

Any adjustment will be based on the actual condition of the returned item.

15. Damaged Products

Please inspect the shipment soon after delivery.

If an item arrives damaged, contact Craftfurni as soon as reasonably possible.

Please provide:

Order number

Photo of the shipping label

Photos of the outer carton

Photos of internal packaging

Clear photos or video showing the damage

Brief description of the problem

Keep the product and packaging until we confirm the next step.

The packaging may be important when reviewing transportation damage.

16. Defective Products

If you believe your product has a manufacturing or functional defect, contact Craftfurni within the applicable return period.

Please explain the issue and provide photos or video where practical.

Depending on the verified problem and product availability, the resolution may include:

Replacement component

Replacement hardware

Replacement product

Authorized return

Refund

17. Missing Mechanical Puzzle Pieces

Before reporting a Mechanical Puzzle component as missing, please check:

All wooden sheets

Protective packaging

Small accessory bags

Instruction packaging

Interior compartments

If a required piece is still missing, contact us with:

Order number

Product name

Description or part number of the missing piece

Photos of the contents where useful

Where practical, Craftfurni may send the missing component without requiring the complete kit to be returned.

18. Missing Furniture Components

Furniture may include separate hardware and components.

Please check:

Main packaging

Foam compartments

Drawers

Underside packaging

Hardware bags

Separate small cartons

If an essential component is missing, contact us with your order information and photographs.

Where practical, we may send a replacement component rather than require a complete furniture return.

19. Wrong Product Received

If you receive a product different from the one shown on your order confirmation, please do not substantially use, assemble, or modify it.

Contact us and provide:

Order number

Photo of the product received

Photo of the shipping label

Photo of the packaging

Brief description of the issue

After verification, Craftfurni will provide an appropriate resolution.

20. Natural Material Variation

Some Craftfurni products may contain natural wood or other naturally variable materials.

Normal differences may appear in:

Grain

Tone

Texture

Knots

Mineral markings

Natural patterns

Surface character

These characteristics are not automatically defects when they are consistent with the material and product description.

Wooden Mechanical Puzzle sheets may also show normal differences in grain and tone.

21. Color Differences

Photography, room lighting, monitor calibration, mobile screens, brightness settings, and viewing angle can affect how a product appears online.

Small display-related color differences do not automatically make a product defective.

If the physical product is materially different from the listing, contact us for review.

22. Furniture Size and Fit

Please review the dimensions shown on the product page before ordering furniture.

Lifestyle photography may make a piece look larger or smaller depending on:

Room size

Camera angle

Nearby furniture

Styling

An eligible return because a product does not fit the customer's space is treated as a change-of-mind return unless there was a material error in the published dimensions.

23. Mechanical Puzzle Difficulty

Mechanical Puzzles can vary in:

Number of pieces

Complexity

Assembly time

Mechanical functions

Recommended experience

A correctly supplied model being more difficult than expected does not automatically mean that it is defective.

An unused and otherwise eligible product may still be returned under the standard 30-day change-of-mind rules.

24. Assembly Damage

Damage caused during customer assembly is generally not considered a manufacturing defect.

Examples include:

Forcing pieces together

Breaking a component during assembly

Incorrect installation

Cutting a part

Applying unsuitable adhesive

Excessive sanding

Painting or modifying a part

If you believe a component was defective before assembly, stop and contact Craftfurni as soon as practical.

25. Products That May Not Qualify for a Standard Return

A standard change-of-mind return may be declined when:

The request is made after 30 calendar days

The product is returned without authorization

The product shows substantial use

Furniture has been permanently modified

A Mechanical Puzzle has been substantially assembled

Parts have been glued, cut, painted, or altered

Important components are missing

Customer-caused damage is present

The item was materially damaged because of inadequate return packaging

The product was clearly disclosed as final sale before purchase

These conditions do not remove mandatory rights relating to damaged, defective, incorrect, or misdescribed products.

26. Final Sale Products

A product is considered final sale only when this condition is clearly disclosed on the product page or during checkout before purchase.

A clearly identified final-sale item may not qualify for a standard change-of-mind return.

Mandatory consumer rights remain unaffected.

27. Return Inspection

After an authorized return is delivered to the designated return location, Craftfurni inspects it before the refund is finalized.

Inspection may include:

Product identity

Overall condition

Completeness

Hardware

Accessories

Instructions

Assembly status

Modifications

Customer-reported issue

Return packaging

For Mechanical Puzzles, we may also verify whether required components are present and whether substantial assembly has begun.

28. Refund Approval

A refund becomes eligible after:

The return has been authorized.

The product has been received.

The product has been inspected.

The return has been approved under this policy.

Where a full refund applies, Craftfurni refunds the eligible amount paid for the returned item.

29. Refund Processing Time

Once an eligible return has been received, inspected, and approved, Craftfurni submits the refund within:

7 business days after return approval.

This 7-business-day period is Craftfurni's refund-processing period.

It does not include additional time that may be required by a bank, card issuer, or payment provider to post the refund to the customer's account.

30. Refund Method

Approved monetary refunds are normally returned to the original payment method used for the order.

For example:

Credit or debit card: original card

Supported payment account: original payment transaction

Refunds generally cannot be redirected to:

Another person's payment account

A different credit card

An unrelated bank account

Another unrelated payment method

If the original payment method cannot accept the refund, the available solution may depend on the payment provider.

31. Refund Currency

Refunds are processed in:

United States Dollars (USD)

If a customer's financial institution converts the refund into another currency, the local amount may differ from the original local-currency charge because of:

Exchange-rate changes

Currency-conversion fees

Bank policies

Payment-provider policies

Craftfurni does not control these independent conversion differences.

32. Bank Processing Time

The 7-business-day Craftfurni refund period and the bank's posting period are separate.

After we submit a refund, the customer's bank or payment provider may require additional time before the funds appear.

That additional processing period is controlled by the financial institution.

33. Original Shipping Charges

For a standard change-of-mind return, the original outbound shipping charge is generally non-refundable unless applicable law requires otherwise.

If a full return results from a verified:

Damaged product

Defective product

Incorrect product

Craftfurni fulfillment error

applicable standard outbound shipping charges paid directly to Craftfurni will be included in the eligible refund where appropriate.

34. Exchanges

Craftfurni does not offer standard direct exchanges.

If you want another:

Furniture design

Size

Finish

Mechanical Puzzle

DIY model

please return the original eligible item and place a new order for the preferred product.

A replacement provided to resolve a verified damaged, defective, wrong, or incomplete product is not considered a standard exchange.

35. Replacement Parts

Where practical, Craftfurni may resolve a problem by sending a replacement component instead of requiring the complete product to be returned.

This may apply to:

Furniture hardware

Furniture components

Mechanical Puzzle pieces

Gears

Connectors

Other included parts

Availability depends on the product and issue.

36. Refused Deliveries

Please do not refuse delivery simply because you changed your mind.

A refused shipment is not automatically an approved return.

If the package is returned to sender, it may need to arrive and be reviewed before a refund can be considered.

Carrier costs resulting from an unnecessary refusal may be deducted where legally permitted.

37. Returned-to-Sender Shipments

A package may be returned to sender because of:

Incorrect address

Incomplete address

Repeated unsuccessful delivery attempts

Failure to collect the shipment

Recipient refusal

Restricted access

If a package is returned to sender, Craftfurni will review the circumstances before determining the applicable resolution.

Customer-related carrier or re-shipping costs may apply where legally permitted.

38. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier confirms that an order was lost before delivery, no physical return is required.

Depending on the circumstances and availability, Craftfurni may provide:

Replacement

Refund

Lost-shipment procedures are explained further in our Shipping Policy.

39. Delivered but Not Received

If tracking shows Delivered but the package cannot be found, please first check:

Front entrance

Side entrance

Porch

Garage

Mailroom

Parcel locker

Household members

Neighbors

Reception

Building staff

Carrier delivery photograph or notice

If the shipment remains missing, contact Craftfurni with the order number and tracking information.

We may review carrier records before determining the appropriate resolution.

40. Cancellations

Cancellation before shipment is handled under our Cancel My Order / Cancellation Policy.

Once an order has shipped, it generally can no longer be canceled through the pre-shipment cancellation process.

Eligible products may instead be returned after delivery under this policy.

41. Payment Refunds

Payment processing and the way approved refunds are returned are also addressed in our Payment Methods Policy.

Craftfurni's refund-processing period and a customer's bank processing period are separate.

42. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or reduce consumer rights that cannot legally be waived.

Where applicable federal, state, or other mandatory law gives the customer greater protection, that legal requirement takes priority.

43. Abuse of the Return Process

Craftfurni may investigate activity that reasonably appears to involve fraudulent or abusive use of the return process.

Examples include:

Returning a different product

Intentionally removing components

Falsifying damage

Altering a product and claiming it arrived that way

Repeated misuse of return procedures

Nothing in this section prevents customers from making legitimate claims involving damaged, defective, incorrect, or misdescribed products.

44. Related Policies

This Return & Refund Policy should be read together with our:

Shipping Policy

Cancel My Order / Cancellation Policy

Payment Methods Policy

Privacy Policy

Terms of Service

Each policy addresses a different stage of the purchase process.

45. Changes to This Policy

Craftfurni may update this policy if our product range, return procedures, fulfillment process, shipping arrangements, or legal requirements change.

When an updated version is published, the Last Updated date at the top of this page will be revised.

46. Contact Craftfurni

For returns, damaged products, missing furniture components, missing Mechanical Puzzle pieces, incorrect products, or refund questions, contact:

CRAFTFURNI GLOBAL FURNITURE

Address: 7601 26 BLVD, NORTH RICHLAND HILLS, TX 76180

Phone: +1 (501) 625-0351

Email: support@craftfurni.com

Support Time: Mon–Sun: 8:00 AM-5:00 PM CST

For an existing order, please include your order number whenever available.

For return requests, you may use the subject line:

Return Request – Order #[Order Number]

Please do not send complete credit card numbers, CVV codes, banking passwords, payment-account passwords, or other sensitive payment credentials by email.