Privacy policy
Last updated: August 25, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Craftfurni, operated by CRAFTFURNI GLOBAL FURNITURE, respects the privacy of customers and visitors who use our website.
This Privacy Policy explains what personal information we may collect when you browse our store, purchase furniture, Mechanical Puzzles, DIY models, or related products, contact customer support, submit a review, or otherwise interact with Craftfurni.
It also explains how we use, disclose, retain, and protect that information, along with privacy choices and rights that may be available to you.
By using the Craftfurni website, you acknowledge the practices described in this Privacy Policy.
1. Who This Policy Applies To
This Privacy Policy applies to personal information collected through Craftfurni in connection with activities such as:
Browsing our website
Viewing furniture or Mechanical Puzzles
Creating or placing an order
Making a payment
Requesting shipping or delivery support
Canceling an order
Requesting a return or refund
Contacting customer service
Submitting a review
Joining an email list, where offered
Interacting with website cookies or similar technologies
This policy does not control the independent privacy practices of third-party websites or services that we do not operate.
2. Information You Provide Directly
You may provide personal information when placing an order, contacting us, or using other website features.
Depending on the interaction, this may include:
Full name
Email address
Telephone number
Billing address
Shipping address
Order information
Product selections
Customer-service messages
Return or refund information
Photos or videos sent to document a product issue
Review content
Other information you choose to provide
You should only provide information that is reasonably necessary for the applicable request.
3. Order Information
When you place an order, we may collect or process information such as:
Customer name
Contact details
Billing address
Shipping address
Products ordered
Quantity
Order value
Discounts
Shipping method
Transaction status
Order number
Tracking information
Delivery information
Cancellation status
Return status
Refund status
We use this information to process and manage the transaction.
4. Furniture Order Information
For furniture purchases, information may also be used to coordinate matters such as:
Delivery destination
Package preparation
Shipping requirements
Multi-package shipments
Address verification
Product-related support
Damage claims
Missing components
Return arrangements
The information collected depends on the product and the nature of the request.
5. Mechanical Puzzle and DIY Model Orders
For Mechanical Puzzles, wooden mechanical models, DIY assembly kits, and similar products, we may use order information to assist with:
Product identification
Missing-piece inquiries
Assembly-related support
Defective components
Incorrect products
Return requests
Replacement-part requests, where available
If you send photos or video to demonstrate a missing, damaged, or defective piece, those files may be used to evaluate your support request.
6. Payment Information
Payments are completed through the payment options made available during checkout.
Depending on the payment method, payment information may be processed by an independent payment service provider.
Craftfurni may receive limited transaction information such as:
Payment status
Transaction identifier
Payment method type
Amount paid
Last four digits of a payment card, where available
Refund status
We do not need customers to send complete payment-card numbers, CVV codes, banking passwords, or payment-account passwords through ordinary customer-service communications.
7. Information Collected Automatically
When you use the Craftfurni website, certain technical information may be collected automatically.
Depending on the website technology in use, this may include:
IP address
Browser type
Device type
Operating system
Language setting
Approximate location derived from IP address
Referring page
Pages viewed
Time spent on pages
Click activity
Shopping-cart activity
Checkout interactions
Cookie identifiers
Device identifiers
Session information
Technical error information
This information may help us operate, secure, understand, and improve the website.
8. Cookies and Similar Technologies
Craftfurni may use cookies and similar technologies to support website functions.
These technologies may be used for purposes such as:
Keeping the shopping cart working
Remembering preferences
Maintaining a session
Supporting checkout
Measuring website performance
Understanding how visitors use the store
Preventing fraud
Supporting marketing or advertising where enabled
Some cookies may be necessary for the website to operate properly.
Others may be optional depending on the technologies used and applicable law.
9. Essential Cookies
Essential cookies may support functions such as:
Shopping cart
Checkout
Security
Session management
Fraud prevention
Website preferences
Blocking essential cookies may prevent certain parts of the store from working correctly.
10. Analytics
Craftfurni may use analytics tools to better understand how visitors interact with the website.
Analytics information may help us understand:
Which pages are visited
How visitors navigate the store
Which product categories receive interest
Where technical problems occur
General website performance
Device and browser patterns
This information may be processed in aggregated, pseudonymous, or device-linked form depending on the technology being used.
11. Advertising and Marketing Technologies
Where enabled, Craftfurni may use advertising or marketing technologies to measure campaign effectiveness or present more relevant advertising.
Depending on the service, these technologies may use information such as:
Browser identifiers
Cookie identifiers
Device information
Website activity
Pages viewed
Products viewed
General interaction data
Availability and use of these technologies may depend on the visitor's location and consent choices.
12. How We Use Personal Information
Craftfurni may use personal information to:
Process orders
Confirm payments
Arrange shipping
Provide tracking
Deliver products
Respond to customer questions
Correct shipping information
Review cancellation requests
Process returns
Issue approved refunds
Investigate damaged products
Resolve missing-component issues
Prevent fraud
Protect our website
Maintain transaction records
Improve website functionality
Improve product information
Communicate important order updates
Comply with applicable legal obligations
Establish or defend legal claims where necessary
We aim to use personal information only for legitimate business purposes connected to the interaction.
13. Order Communications
We may use your contact information to send transactional communications such as:
Order confirmation
Payment update
Shipping confirmation
Tracking information
Delivery update
Cancellation information
Return instructions
Refund confirmation
Customer-service replies
Important order notices
These communications are part of managing a purchase and are different from promotional marketing emails.
14. Marketing Communications
If Craftfurni offers promotional email communications, customers may be able to subscribe voluntarily.
Marketing messages may include information about:
New furniture
Mechanical Puzzles
DIY model releases
Promotions
Product collections
Store updates
Where required, we will obtain the appropriate consent before sending marketing communications.
You can unsubscribe using the method provided in the message.
Unsubscribing from marketing does not prevent necessary transactional communications about an existing order.
15. Customer Service
If you contact Craftfurni customer service, we may use the information you provide to:
Locate an order
Verify transaction details
Respond to questions
Review shipping issues
Investigate product problems
Review returns
Process refunds
Resolve complaints
Maintain support records
For existing orders, providing the order number can help us locate the relevant transaction.
16. Photos and Videos Sent to Support
Customers may voluntarily send photographs or videos when reporting:
Shipping damage
Product damage
Defects
Missing furniture components
Missing puzzle pieces
Incorrect items
Packaging problems
We may use those files to evaluate the claim and determine an appropriate resolution.
Please avoid including unrelated people, payment information, identification documents, or other unnecessary personal information in submitted media.
17. Customer Reviews
If Craftfurni allows product reviews, customers may voluntarily submit information such as:
Display name
Rating
Review title
Written review
Product photographs
Product video
Information intentionally submitted for public display may appear on the website.
Do not include information in a public review that you do not want others to see.
18. Information From Service Providers
We may receive information from companies that help us operate the store.
Depending on the services in use, this may include information from:
Payment providers
Shipping carriers
Fulfillment partners
Website service providers
Fraud-prevention services
Analytics services
Customer-support services
Marketing services
We use information from these sources only as reasonably necessary for the applicable business purpose.
19. How We Share Personal Information
Craftfurni may disclose personal information to service providers when reasonably necessary to operate the store.
This may include providers assisting with:
Payment processing
Order fulfillment
Shipping
Delivery
Returns
Customer support
Website hosting
Website security
Fraud prevention
Analytics
Marketing
Professional services
Service providers receive only the information reasonably needed for their role, subject to applicable agreements and law.
20. Shipping and Delivery Providers
To deliver an order, information may be shared with shipping or fulfillment providers.
This can include:
Recipient name
Shipping address
Telephone number
Email address where needed
Package information
Tracking information
Delivery instructions
Carriers may also process information under their own privacy practices.
21. Payment Providers
Payment providers may receive information needed to authorize, process, secure, or refund transactions.
Craftfurni does not control the independent internal processing performed by a bank, card network, or payment provider.
Customers should review the privacy information provided by the applicable payment service where appropriate.
22. Legal Disclosures
Craftfurni may disclose information when reasonably necessary to:
Comply with applicable law
Respond to a valid legal request
Comply with a court order
Protect customer or business rights
Investigate suspected fraud
Prevent abuse
Protect website security
Establish or defend a legal claim
We do not intend this section to authorize disclosure beyond what is reasonably necessary or legally permitted.
23. Business Transfers
If Craftfurni or CRAFTFURNI GLOBAL FURNITURE undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, relevant customer information may be transferred as part of that transaction where permitted by law.
Any successor would remain subject to applicable privacy obligations regarding transferred personal information.
24. Selling Personal Information
Craftfurni does not sell personal information for money in the ordinary meaning of the term.
Certain privacy laws may define "sale," "sharing," or "targeted advertising" more broadly than an ordinary monetary sale.
If our use of advertising or analytics technologies falls within one of those legal definitions, we will provide applicable choices where required.
25. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
Completing transactions
Providing customer support
Processing refunds
Maintaining financial records
Handling disputes
Preventing fraud
Maintaining security
Meeting tax or accounting requirements
Complying with legal obligations
Different categories of information may have different retention periods.
We may delete, anonymize, or aggregate information when it is no longer reasonably necessary to retain it.
26. Data Security
Craftfurni uses reasonable administrative, technical, and organizational measures designed to protect personal information against:
Unauthorized access
Loss
Misuse
Alteration
Improper disclosure
No website, network, or electronic storage system can guarantee absolute security.
Customers should also take reasonable steps to protect their own accounts, devices, passwords, and payment credentials.
27. Payment Security Reminder
Please never send the following information to Craftfurni through ordinary email:
Complete card number
CVV or CVC
Online-banking password
Payment-account password
One-time verification code
Our support team does not require this information to locate a normal order.
28. International Processing
Even when Craftfurni primarily serves customers in the United States, website or service providers may process information from locations outside the customer's state or country.
Where required by applicable law, appropriate measures may be used for cross-border handling of personal information.
29. Children's Privacy
Craftfurni is not intended to collect personal information directly from children who are not legally able to make their own online purchases.
Our products may include Mechanical Puzzles or DIY models that are suitable for different age groups, but the person placing an order should be legally capable of completing the transaction.
Parents or guardians should supervise online purchases made for minors.
If we learn that personal information was collected from a child in a manner prohibited by applicable law, we may take reasonable steps to delete it.
30. Privacy Rights
Depending on where you live and which privacy laws apply, you may have rights relating to your personal information.
These may include the right to:
Request access
Request correction
Request deletion
Request a copy of certain information
Object to certain processing
Restrict certain processing
Opt out of certain targeted advertising
Opt out of certain legally defined sales or sharing
Withdraw consent where processing depends on consent
Appeal certain privacy decisions where applicable
Not every right applies in every location or circumstance.
31. California and Other U.S. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under applicable state law.
Depending on the law and whether it applies to Craftfurni, these rights may include:
Confirming whether personal information is processed
Accessing certain personal information
Correcting inaccurate information
Deleting certain personal information
Obtaining a portable copy
Opting out of targeted advertising
Opting out of certain data sales or sharing
Opting out of certain profiling activities
We will honor applicable rights where legally required.
32. Global Privacy Control
Where required by applicable law and supported by our website technologies, Craftfurni may recognize legally valid browser-based opt-out signals such as Global Privacy Control (GPC).
The effect of such a signal may depend on applicable law and the technologies enabled on the website.
33. How to Submit a Privacy Request
To submit a privacy request, contact Craftfurni using the official contact information shown on our website.
Please clearly state that the request concerns privacy and describe the right you want to exercise.
We may request information reasonably necessary to:
Identify the relevant records
Verify your identity
Protect your information from unauthorized disclosure
We will not ask for more information than reasonably necessary for verification.
34. Authorized Agents
Where applicable law permits an authorized agent to make a privacy request for you, Craftfurni may ask for reasonable evidence that the agent is authorized to act on your behalf.
We may also need to verify your identity directly unless the law provides otherwise.
35. Response Timing
Craftfurni responds to verified privacy requests within the timeframe required by applicable law.
The permitted timeframe may vary depending on:
Customer location
Type of request
Applicable law
Complexity of the request
Where legally permitted, additional time may be used when reasonably necessary, with appropriate notice.
36. Non-Discrimination
Where required by applicable law, Craftfurni will not unlawfully discriminate against a customer simply because they exercised an applicable privacy right.
Exercising a privacy right does not prevent us from using information that is still reasonably necessary to complete an order, issue a refund, prevent fraud, or comply with law.
37. Do Not Track
Some web browsers offer a "Do Not Track" setting.
There is not a single universally accepted technical standard governing how all websites must respond to traditional Do Not Track signals.
Where a legally recognized privacy preference signal applies, we will handle it as required by applicable law.
38. Third-Party Websites
The Craftfurni website may contain links to independent websites or services.
Once you leave our website, the privacy practices of that third party apply.
Craftfurni is not responsible for the independent privacy policies, security, or content of third-party websites we do not control.
39. Social Media
If you interact with Craftfurni through a social-media platform, the platform may separately collect and process information under its own privacy terms.
Information that you voluntarily publish publicly on social media may be visible to others.
Do not send sensitive payment credentials through social-media messages.
40. Fraud and Security Monitoring
Craftfurni may use information to detect or investigate:
Fraudulent purchases
Unauthorized transactions
Suspicious account activity
Website attacks
Abuse of promotions
Abuse of refund processes
Other security threats
These activities help protect customers, transactions, and the website.
41. Relationship With Other Craftfurni Policies
This Privacy Policy should be read together with our other store policies, including:
Payment Methods Policy
Shipping Policy
Cancel My Order / Cancellation Policy
Return & Refund Policy
Terms of Service
Each policy addresses a different part of the customer relationship.
The Privacy Policy primarily explains how personal information is handled.
42. Changes to This Privacy Policy
Craftfurni may update this Privacy Policy when:
Website technology changes
Our product range changes
Service providers change
Business practices change
Privacy laws change
We introduce new website features
When an updated version is published, the Last Updated date at the top of this page will be revised.
We encourage customers to review the policy periodically.
43. Contact Craftfurni
For questions about this Privacy Policy or to submit a privacy request, contact:
CRAFTFURNI GLOBAL FURNITURE
Address: 7601 26 BLVD, NORTH RICHLAND HILLS, TX 76180
Phone: +1 (501) 625-0351
Email: support@craftfurni.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
When contacting us about a privacy request, please use the subject line:
Privacy Request – Craftfurni
Please do not include complete card numbers, CVV codes, banking passwords, or other unnecessary sensitive payment information in your message.