Terms of service
Last updated: August 25, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Craftfurni is operated by CRAFTFURNI GLOBAL FURNITURE and offers furniture, Mechanical Puzzles, wooden mechanical models, DIY assembly models, and related products through our online store.
These Terms of Service explain the rules and conditions that apply when you visit our website, browse products, place an order, make a payment, request customer support, or otherwise use Craftfurni services.
By using our website or placing an order, you agree to these Terms and the policies that apply to your transaction, including our:
Shipping Policy
Cancel My Order / Cancellation Policy
Return & Refund Policy
Payment Methods Policy
Privacy Policy
Please review the applicable product information and policies before completing checkout.
1. About Craftfurni
Craftfurni is an online retail store operated by:
CRAFTFURNI GLOBAL FURNITURE
Our product range may include:
Furniture
Tables
Cabinets
Storage furniture
Other home furnishings
Mechanical Puzzles
Wooden mechanical models
DIY assembly models
Mechanical model kits
Related accessories
Available products may change over time.
Each product page provides the specifications and details that apply to that individual item.
2. Business Information
CRAFTFURNI GLOBAL FURNITURE
Brand: Craftfurni
Business Address:
7601 26 BLVD
North Richland Hills, TX 76180
United States
Phone: +1 (501) 625-0351
Email: support@craftfurni.com
Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time
The business address shown above should not automatically be treated as a public showroom, pickup location, or return destination unless Craftfurni specifically confirms otherwise.
3. Use of Our Website
You may use the Craftfurni website for lawful shopping and informational purposes.
You agree not to use the website to:
Commit fraud
Submit unauthorized payments
Attempt unauthorized access
Introduce malware
Interfere with website operation
Misuse promotional offers
Scrape protected content on a large scale without authorization
Submit false or misleading information
Engage in unlawful activity
Abuse return, refund, or dispute procedures
We may restrict website access where there is a reasonable concern involving fraud, security, abuse, or unlawful activity.
4. Eligibility to Purchase
To place an order, you must be at least 18 years old or otherwise legally capable of entering into the transaction under the law that applies to you.
By completing checkout, you represent that:
You are legally able to make the purchase
You are authorized to use the payment method
Your billing information is accurate
Your shipping information is accurate
Your purchase is for a lawful purpose
You have reviewed the applicable product details
You have reviewed the policies relevant to the purchase
5. Product Information
Craftfurni works to provide accurate and useful product information.
Depending on the product, a listing may contain:
Product name
Description
Photographs
Dimensions
Materials
Finish
Color
Number of components
Assembly information
Mechanical features
Included accessories
Care information
Other specifications
Please review the individual product page before placing an order.
6. Furniture Products
Furniture can vary significantly in:
Size
Weight
Materials
Construction
Finish
Assembly requirements
Shipping method
Before ordering furniture, customers should review:
Product dimensions
Intended placement area
Doorway dimensions
Hallways
Stairways
Elevators
Delivery access
Assembly information
Customers should not rely solely on lifestyle photography to determine product size.
7. Mechanical Puzzles and DIY Models
Craftfurni also offers Mechanical Puzzles, wooden mechanical models, DIY assembly kits, and related products.
These products may include:
Wooden sheets
Gears
Mechanical components
Connectors
Small parts
Hardware
Instructions
Decorative components
Assembly difficulty, number of pieces, estimated assembly time, and mechanical functions vary by model.
Customers should review the applicable listing before purchase.
8. Mechanical Puzzle Assembly
Mechanical Puzzles are intended to be assembled according to their supplied instructions.
Some models may require:
Careful removal of parts
Fitting pieces together
Mechanical alignment
Light sanding where described
Multiple assembly steps
Damage caused by incorrect assembly, excessive force, unauthorized modification, cutting, painting, gluing, or other customer alterations may not be considered a manufacturing defect.
If you believe a piece arrived defective, damaged, or missing, stop assembly where practical and contact Craftfurni.
9. Product Photography
Product photographs are intended to show the design and general appearance of an item.
Lifestyle images may include decorative items that are not part of the purchase.
Unless the product listing specifically states otherwise, items such as:
Lamps
Books
Plants
Rugs
Chairs
Decorative accessories
Other background furnishings
are not included simply because they appear in a photograph.
10. Colors and Display Differences
Product appearance may vary slightly because of:
Photography
Lighting
Camera settings
Viewing angle
Monitor calibration
Phone display settings
Screen brightness
Minor display-related differences do not automatically mean that a product is defective.
11. Natural Material Variation
Some Craftfurni products may use natural wood or other naturally variable materials.
Reasonable variation may appear in:
Grain
Tone
Knots
Texture
Mineral markings
Natural patterns
Surface character
These characteristics are not automatically defects when they are consistent with the material described in the product listing.
Wooden Mechanical Puzzles may also have natural variations between individual sheets or components.
12. Product Availability
Product availability may change.
Although we work to keep inventory information accurate, an item shown as available may occasionally become unavailable because of:
Inventory error
Demand
Technical issue
Fulfillment issue
Product discontinuation
If we cannot fulfill a paid order, we may cancel the affected item and refund the eligible amount to the original payment method.
13. Prices
Unless otherwise stated, prices are displayed in:
United States Dollars (USD)
Prices may change before an order is placed.
Once an order has been successfully submitted, the price associated with that transaction normally applies unless there is an obvious pricing, technical, or checkout error.
14. Pricing Errors
Occasionally, an incorrect price may appear because of a technical or administrative error.
If Craftfurni identifies an obvious material pricing error before fulfillment, we may:
Contact the customer
Correct the error
Offer the option to proceed at the correct price
Cancel the affected order
Refund the applicable payment
We will not intentionally replace the confirmed transaction amount with a materially different amount without addressing the issue.
15. Promotions and Discount Codes
Promotional offers may have separate conditions.
Unless otherwise stated:
Discount codes must be applied before checkout is completed
Offers may have minimum-purchase requirements
Offers may apply only to eligible products
Promotions may not be combined
Discounts generally cannot be applied retroactively
The applicable checkout total controls the order.
16. Currency Conversion
Craftfurni processes transactions in USD.
If your bank or payment provider uses another currency, it may convert the transaction.
Craftfurni does not control:
Exchange rates
Currency-conversion fees
Foreign-transaction fees
International bank charges
These charges are controlled by the applicable financial institution.
17. Payment Methods
Craftfurni accepts the payment methods displayed during checkout.
Only payment methods actually shown during checkout should be considered available.
Payment availability may depend on:
Customer location
Issuing bank
Payment provider
Transaction value
Security requirements
Temporary service availability
Please review our Payment Methods Policy for additional details.
18. Payment Authorization
Submitting an order does not guarantee payment approval.
Payment may be declined because of:
Incorrect card information
Billing-address mismatch
Insufficient funds
Insufficient credit
Expired payment method
Bank restrictions
Security controls
Incomplete authentication
Fraud-prevention procedures
Craftfurni cannot override a bank or payment provider's decision.
19. Payment Verification
Some transactions may require additional review before fulfillment.
This may include reviewing:
Billing information
Shipping information
Transaction status
Order value
Product availability
Fraud-prevention information
We will not normally ask customers by ordinary email to provide a complete card number, CVV code, banking password, payment-account password, or one-time authentication code.
20. Order Confirmation
After successful checkout, Craftfurni may send an order confirmation to the email address provided by the customer.
Please review the confirmation carefully.
If you notice an error involving:
Product
Quantity
Name
Shipping address
Other order information
contact Craftfurni as soon as possible.
An order confirmation does not mean that the product has already shipped.
21. Order Acceptance
Craftfurni may review an order before fulfillment.
We may decline, hold, or cancel an order for legitimate reasons including:
Failed payment
Unverified payment
Suspected fraud
Unauthorized transaction
Unsupported delivery address
Product unavailability
Significant pricing error
Technical error
Incomplete order information
Inability to fulfill the order
If a paid order is canceled by Craftfurni, the eligible amount will be returned to the original payment method.
22. Order Changes
If you need to change:
Recipient name
Shipping address
Telephone number
Product
Quantity
Other order details
contact Craftfurni as soon as possible.
Changes are not guaranteed after order processing has begun.
23. Order Cancellation
Cancellation requests are governed by our Cancel My Order / Cancellation Policy.
An order can only be canceled while fulfillment can still reasonably be stopped.
Once an order has entered advanced packing, shipping preparation, or carrier processing, cancellation may no longer be possible.
Submitting a cancellation request does not mean that the order has been canceled.
Cancellation is effective only after Craftfurni confirms approval.
24. Shipping Destinations
Craftfurni currently ships to:
United States
Canada
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Australia
Shipping availability may depend on the product, destination, package size, carrier coverage, and address type.
25. Shipping Processing Time
Our standard processing time is:
1–2 business days
Processing time occurs before the carrier transit period begins.
It may include:
Payment confirmation
Order review
Address verification
Product preparation
Inspection
Packing
Shipping-label preparation
Carrier coordination
26. Shipping Times
Current estimated transit times are:
United States: 5–8 business days
Canada: 7–10 business days
United Kingdom & Europe: 8–12 business days
Australia: 10–14 business days
Estimated total delivery times are:
United States: 6–10 business days
Canada: 8–12 business days
United Kingdom & Europe: 9–14 business days
Australia: 11–16 business days
These are estimates rather than guaranteed arrival dates.
27. Shipping Rates
Current standard flat shipping rates are:
United States: USD 89
Canada: USD 129
United Kingdom & Europe: USD 169
Australia: USD 229
The actual shipping amount is displayed during checkout.
28. Free Shipping
Current free standard shipping thresholds are:
United States: Orders over USD 200
Canada: Orders over USD 300
United Kingdom & Europe: Orders over USD 400
Australia: Orders over USD 500
Unless a promotion states otherwise, the applicable threshold is determined from the eligible product subtotal after discounts.
The shipping amount shown at checkout controls the transaction.
29. International Taxes and Import Charges
Orders shipped outside the United States may be subject to:
Import duties
VAT
GST
Customs charges
Brokerage fees
Local carrier fees
If Craftfurni collects a particular charge during checkout, it will be included in the order total.
Charges not collected by Craftfurni may be collected separately by the carrier or destination authority.
30. Shipping Delays
Delivery estimates may be affected by events such as:
Weather
Public holidays
Carrier congestion
Customs processing
Transportation disruptions
Remote delivery
Address problems
Failed delivery attempts
A delayed shipment is not automatically considered lost.
31. Tracking
Tracking information may be provided after shipment when available.
Tracking systems are operated by carriers and may occasionally update later than the physical movement of a parcel.
A status of Label Created does not necessarily mean the carrier has already completed its first physical scan.
32. Multi-Package Orders
Some furniture or multi-item orders may be shipped in separate packages.
These packages may:
Have separate tracking numbers
Ship at different times
Move through different facilities
Arrive on different days
A partial delivery does not automatically mean that an item is missing.
33. Customer Shipping Responsibilities
Customers are responsible for providing an accurate shipping address.
For larger furniture, customers should also make sure the delivery location can reasonably accommodate the shipment.
Please consider:
Doorway width
Stairways
Elevators
Hallways
Gates
Building access
Additional costs caused by customer-provided address errors may apply where legally permitted.
34. Damaged Shipments
Please inspect the package after delivery.
If a product arrives damaged, contact Craftfurni as soon as reasonably possible.
We may request:
Order number
Shipping-label photograph
Exterior packaging photographs
Interior packaging photographs
Product photographs or video
Description of the problem
Keep the product and packaging until we confirm the next step.
35. Missing or Incorrect Products
If an order is missing components or you receive the wrong product, contact Craftfurni.
For furniture, check all packaging and hardware compartments.
For Mechanical Puzzles, check:
Wooden sheets
Component bags
Instructions
Packaging inserts
Small compartments
Where practical, we may provide a missing or replacement component without requiring the full item to be returned.
36. Return Window
Eligible products may be returned within:
30 calendar days from the carrier-confirmed delivery date.
Return Authorization is required before shipping a product back.
Do not independently send a product to our business address unless Craftfurni specifically provides that address as the approved return location.
37. Change-of-Mind Returns
Craftfurni accepts eligible change-of-mind returns within the 30-day return period.
For furniture, the item should generally be:
Unused
Unmodified
Complete
Free from customer-caused damage
For Mechanical Puzzles, the product should generally be:
Unused
Unassembled
Complete
Unmodified
Free from customer-caused damage
The complete conditions are explained in our Return & Refund Policy.
38. Return Shipping Cost
For eligible change-of-mind returns, the customer is responsible for return shipping costs.
For verified returns involving:
Damaged products
Defective products
Incorrect products
Materially incomplete orders caused by Craftfurni
Craftfurni covers reasonable authorized return shipping.
Please obtain return instructions before arranging transportation.
39. No Restocking Fee
Craftfurni does not charge a standard restocking fee for eligible authorized returns.
This does not prevent a lawful adjustment when a returned item has customer-caused damage, missing components, or another condition that materially reduces its value.
40. Refund Processing
After an eligible return has been:
Received
Inspected
Approved
Craftfurni submits the approved refund within:
7 business days after return approval.
The customer's bank or payment provider may require additional time before the funds appear.
41. Refund Method
Approved monetary refunds are normally returned to the original payment method.
Refunds are processed in:
United States Dollars (USD)
A refund generally cannot be redirected to a different card, unrelated bank account, or another person's payment account.
42. Exchanges
Craftfurni does not offer standard direct exchanges.
If a customer prefers a different eligible product, they may:
Return the original item according to our Return & Refund Policy.
Place a separate order for the preferred item.
Replacement components or replacement products provided to resolve verified damage, defects, incorrect items, or missing parts are not considered standard exchanges.
43. Refused Deliveries
Do not refuse delivery simply because you changed your mind.
A refused shipment does not automatically count as:
An approved cancellation
An authorized return
Returned-to-sender shipments may need to be received and reviewed before any refund can be considered.
44. Customer Reviews and Submitted Content
If Craftfurni allows customers to submit reviews, photographs, videos, or other content, customers should only submit material they own or are authorized to share.
Submitted content must not knowingly be:
Unlawful
Fraudulent
Misleading
Infringing
Abusive
Defamatory
Harmful
Invasive of another person's privacy
Spam
Craftfurni may remove content that violates these Terms or applicable law.
45. License to Submitted Content
If you voluntarily submit content for public display, you grant Craftfurni a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content in connection with our website, products, customer reviews, and marketing where permitted by law.
You continue to own your original content.
46. Intellectual Property
Unless otherwise stated, website materials are owned by or licensed to Craftfurni or CRAFTFURNI GLOBAL FURNITURE.
These materials may include:
Brand names
Logos
Product descriptions
Website text
Product images
Graphics
Layouts
Icons
Original content
You may use the website for ordinary personal shopping and informational purposes.
You may not commercially reproduce, distribute, republish, or exploit protected content without authorization except where permitted by law.
47. Third-Party Services
Craftfurni may use third-party services to support:
Payment processing
Shipping
Tracking
Website hosting
Analytics
Advertising
Customer communication
Fraud prevention
Those third parties may have their own terms and privacy practices.
Craftfurni does not control independent third-party services simply because they are used by or linked from our website.
48. Privacy
Our Privacy Policy explains how Craftfurni may collect, use, disclose, retain, and protect personal information.
Customers should review that policy for more information about:
Order data
Payment-related information
Cookies
Analytics
Customer support data
Privacy rights
49. Website Accuracy
We make reasonable efforts to keep our website accurate.
However, occasional errors may occur involving:
Product descriptions
Dimensions
Availability
Pricing
Shipping information
Photography
Website functionality
If we discover a material error affecting an order, we may correct the issue and contact the customer where necessary.
50. Website Availability
Craftfurni does not guarantee that the website will be available without interruption at all times.
Temporary interruptions may occur because of:
Maintenance
Hosting problems
Internet outages
Security work
Software updates
Payment-provider outages
Other technical issues
51. Prohibited Fraud and Abuse
Craftfurni may investigate conduct that reasonably appears to involve:
Fraudulent purchases
Unauthorized payment
False refund claims
False damage claims
Return of a different product
Deliberate removal of product components
Abuse of discount codes
Chargeback abuse
Security attacks
Nothing in this section prevents customers from making legitimate consumer, refund, payment, or product claims.
52. Limitation of Liability
To the maximum extent permitted by applicable law, Craftfurni and CRAFTFURNI GLOBAL FURNITURE will not be liable for indirect, incidental, special, punitive, or consequential damages arising from use of the website or products.
Where liability can lawfully be limited, liability relating to a particular product transaction will not exceed the amount paid for the affected product.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
53. Events Outside Our Reasonable Control
Craftfurni is not responsible for delays or failures caused by circumstances outside our reasonable control.
Examples include:
Natural disasters
Severe weather
Carrier disruption
Customs delays
Government action
Labor disruption
Public emergencies
Transportation failures
Power outages
Internet outages
Service-provider interruptions
Where practical, we will take reasonable steps to communicate important information concerning an affected order.
54. Consumer Rights
Nothing in these Terms is intended to remove or limit consumer rights that cannot legally be waived.
Customers in the United States, Canada, United Kingdom, European Union, Australia, or another covered region may have additional mandatory consumer protections.
Where applicable law provides greater protection than these Terms, the mandatory legal requirement takes priority.
55. Disputes
If a problem arises involving a product, payment, shipment, cancellation, return, or refund, we encourage customers to contact Craftfurni so we can review the issue.
Nothing in these Terms prevents a customer from exercising a legal right or using a court, regulator, payment dispute process, or other remedy that cannot legally be restricted.
56. Governing Terms
These Terms are interpreted together with the laws that legally apply to the transaction and any mandatory consumer protections available to the customer.
We do not intend these Terms to override rights that applicable law does not allow a business to waive.
57. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
58. No Waiver
If Craftfurni does not immediately enforce a provision of these Terms, that does not automatically mean the provision has been permanently waived.
59. Relationship With Other Policies
Craftfurni's policies apply to different stages of a transaction.
Payment and billing: Payment Methods Policy
Before shipment: Cancel My Order / Cancellation Policy
Shipping and delivery: Shipping Policy
Returns and refunds: Return & Refund Policy
Personal information: Privacy Policy
These Terms provide the general conditions that apply to use of the website and purchases made through Craftfurni.
If a specific policy contains more detailed terms for a particular issue, that policy governs that issue, subject to applicable law.
60. Changes to These Terms
Craftfurni may update these Terms when:
Our products change
Website features change
Shipping services change
Payment methods change
Return procedures change
Business operations change
Legal requirements change
When an updated version is published, the Last Updated date at the top of this page will be revised.
The updated Terms apply from their stated effective date, subject to rights that already arose under applicable law.
61. Contact Craftfurni
For questions about these Terms, products, orders, payments, shipping, cancellations, returns, refunds, Mechanical Puzzle components, or other customer-service matters, contact:
CRAFTFURNI GLOBAL FURNITURE
Address: 7601 26 BLVD, NORTH RICHLAND HILLS, TX 76180
Phone: +1 (501) 625-0351
Email: support@craftfurni.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
For an existing order, please include your order number whenever available.
Please do not send complete credit card numbers, CVV codes, banking passwords, payment-account passwords, or other sensitive payment credentials by email.