Shipping policy
Last updated: August 25, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Craftfurni, operated by CRAFTFURNI GLOBAL FURNITURE, ships furniture, Mechanical Puzzles, DIY mechanical models, and related products to customers in the United States and selected international markets.
This Shipping Policy explains where we ship, how long order processing normally takes, estimated transit times, shipping rates, free-shipping thresholds, tracking, delivery issues, damaged shipments, and returned packages.
Shipping requirements can vary between furniture and smaller Mechanical Puzzle products because of differences in size, weight, packaging, and carrier service.
1. Shipping Destinations
Craftfurni currently ships to:
United States
United States
Canada
Canada
United Kingdom & Europe
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Australia
Australia
We do not currently offer standard shipping to destinations outside these regions unless otherwise stated on the website.
2. Shipping Rates and Delivery Estimates
Our current standard shipping terms are:
Region Coverage Processing Time Estimated Transit Time Estimated Total Delivery Flat Shipping Rate Free Shipping
North America United States 1–2 business days 5–8 business days 6–10 business days USD 89 Orders over USD 200
North America Canada 1–2 business days 7–10 business days 8–12 business days USD 129 Orders over USD 300
United Kingdom & Europe UK, France, Germany, Spain, Italy, Belgium, Portugal 1–2 business days 8–12 business days 9–14 business days USD 169 Orders over USD 400
Oceania Australia 1–2 business days 10–14 business days 11–16 business days USD 229 Orders over USD 500
The shipping charge that applies to your order is displayed during checkout before payment is submitted.
Delivery periods are estimates and are not guaranteed arrival dates.
3. Processing Time
Our standard order processing time is:
1–2 business days
Processing begins after payment has been successfully confirmed.
During this period, an order may go through:
Payment confirmation
Order review
Shipping-address verification
Inventory confirmation
Product inspection
Protective packaging
Shipping-label preparation
Carrier coordination
Processing time is separate from carrier transit time.
4. Business Days
For order processing, business days are generally Monday through Friday, excluding applicable public holidays.
Saturday, Sunday, and public holidays do not normally count toward the 1–2 business-day processing period.
Carrier delivery schedules may differ by country and local service.
5. Estimated Transit Time
Transit time begins after the shipment has been accepted by the carrier.
Current estimates are:
United States: 5–8 business days
Canada: 7–10 business days
United Kingdom & Europe: 8–12 business days
Australia: 10–14 business days
Carrier transit estimates do not include Craftfurni's 1–2 business-day processing period.
6. Estimated Total Delivery Time
Estimated total delivery is calculated as:
Processing Time + Transit Time = Estimated Total Delivery
Our current estimates are:
United States: 6–10 business days
Canada: 8–12 business days
United Kingdom & Europe: 9–14 business days
Australia: 11–16 business days
These estimates begin after a valid order and successful payment are received.
Unexpected carrier, customs, weather, or delivery conditions may extend the estimated timeframe.
7. Standard Shipping Rates
Unless free shipping applies, our flat standard shipping rates are:
United States: USD 89
Canada: USD 129
United Kingdom & Europe: USD 169
Australia: USD 229
The applicable shipping fee is displayed at checkout before the customer completes payment.
8. Free Shipping
Free standard shipping is available when the eligible order subtotal is above the following amount:
United States: Orders over USD 200
Canada: Orders over USD 300
United Kingdom & Europe: Orders over USD 400
Australia: Orders over USD 500
Unless a promotion specifically states otherwise:
The threshold is based on the eligible product subtotal after discounts
Taxes do not count toward the threshold
Shipping charges do not count toward the threshold
Separate orders cannot be combined
Free shipping applies to standard shipping only
The shipping amount displayed at checkout is the amount that applies to the order.
9. Furniture Shipping
Furniture may require additional protective packaging because of its size, weight, shape, or surface finish.
Depending on the product, furniture may be:
Packed in reinforced cartons
Protected with foam and corner protection
Shipped partially disassembled
Divided into multiple packages
Customers should review individual product dimensions and assembly information before ordering.
10. Mechanical Puzzle Shipping
Mechanical Puzzles, wooden mechanical models, and DIY assembly kits are usually packaged differently from larger furniture.
Depending on the model, the package may contain:
Wooden sheets
Mechanical components
Gears
Connectors
Hardware
Accessories
Instructions
Protective packaging
Please keep all pieces together and inspect the contents before beginning assembly.
11. Shipping Carriers
Craftfurni selects shipping services based on factors such as:
Product type
Destination
Package size
Package weight
Delivery route
Carrier availability
The carrier may vary from one order to another.
We do not guarantee a specific carrier unless it is expressly confirmed for your shipment.
International shipments may be transferred to a local delivery partner for final delivery.
12. Multi-Package Shipments
Furniture and multi-item orders may sometimes ship in more than one package.
When this happens:
Each package may receive a separate tracking number
Tracking may activate at different times
Packages may move through different facilities
Packages may arrive on different days
One package arriving earlier does not automatically mean that the rest of the order is missing.
Please review all tracking numbers before reporting an incomplete delivery.
13. Shipping Address Requirements
Customers are responsible for entering a complete and accurate shipping address.
Please provide:
Full recipient name
Street address
Apartment, suite, or unit where applicable
City
State, province, or region
ZIP or postal code
Country
Telephone number where required
Incorrect or incomplete information may result in delayed delivery, failed delivery, carrier correction charges, or return to sender.
14. P.O. Boxes and Restricted Addresses
Availability for P.O. Boxes and other special address types depends on the product and carrier.
Larger furniture shipments may not be eligible for delivery to:
P.O. Boxes
APO/FPO/DPO addresses
Certain freight-forwarding addresses
Restricted-access locations
Locations without suitable carrier service
Smaller Mechanical Puzzle orders may have different address eligibility depending on the carrier.
If an address cannot be serviced, Craftfurni may contact you before shipment.
15. Address Changes
If you notice an error in your shipping address, contact us as soon as possible:
support@craftfurni.com
Please include:
Full name
Order number
Original shipping address
Correct shipping address
We will try to make the correction while the order can still reasonably be changed.
Address changes are not guaranteed once the shipment has entered packing or carrier processing.
16. Address Changes After Shipment
Once a shipment is with the carrier, address changes may no longer be possible.
If the carrier offers:
Address correction
Package intercept
Rerouting
Delivery management
availability and fees are controlled by the carrier.
Customer-requested carrier charges resulting from an incorrect address entered during checkout may be the customer's responsibility where legally permitted.
17. Tracking Information
When tracking is available, Craftfurni provides shipment information after the order has shipped.
Tracking may show statuses such as:
Label Created
Awaiting Carrier Pickup
In Transit
Processing at Facility
Customs Processing
Out for Delivery
Delivered
Tracking information may not update immediately after a shipping label is created.
A Label Created status does not necessarily mean the carrier has physically collected the package.
18. Tracking Delays
Carrier tracking may occasionally update later than the physical movement of the shipment.
Temporary delays can occur because of:
Weekends
Holidays
Carrier transfers
Missed scans
Customs processing
Network congestion
A temporary lack of tracking movement does not automatically mean that the shipment is lost.
19. International Customs, Duties, and Taxes
Orders shipped outside the United States may be subject to destination-country charges such as:
Import duties
VAT
GST
Customs processing fees
Brokerage fees
Local carrier charges
If Craftfurni collects a specific tax or import-related charge during checkout, it will be shown in the final order total.
If a charge is not collected by Craftfurni, it may be collected separately by the carrier or destination authority.
Unless checkout specifically states otherwise, destination-country import charges that are not collected by Craftfurni are the recipient's responsibility.
20. Customs Processing
International shipments may be inspected or held by customs.
Customs clearance is controlled by the applicable government authority and may occasionally extend delivery beyond the estimated transit timeframe.
Craftfurni cannot guarantee the duration of customs processing.
Customers should respond promptly if a carrier or customs authority legitimately requests additional information needed to complete delivery.
21. Delivery Delays
Most orders arrive within the estimated delivery window, but delays can occur.
Possible causes include:
Severe weather
Natural disasters
Public holidays
Peak shipping periods
Carrier congestion
Transportation disruptions
Customs inspections
Remote-area delivery
Address problems
Failed delivery attempts
An order arriving later than the estimated timeframe is not automatically considered lost.
22. Missed Delivery Attempts
If the carrier cannot complete delivery, it may:
Attempt delivery again
Hold the package at a local facility
Send the shipment to a pickup point
Request delivery instructions
Return the package after repeated failed attempts
Customers should monitor tracking and follow reasonable carrier instructions.
23. Furniture Delivery Access
Before ordering larger furniture, please make sure the intended delivery location can reasonably accept the shipment.
Consider:
Doorways
Hallways
Stairways
Elevators
Gates
Building entrances
Other access restrictions
Unless a specific product or delivery service clearly states otherwise, standard shipping should not be assumed to include in-home placement, installation, or assembly.
24. Inspect Your Shipment
Please inspect the shipment soon after delivery.
For furniture, check:
Outer packaging
Protective materials
Product surfaces
Legs or base
Hardware
Included components
For Mechanical Puzzles, check:
Product packaging
Wooden sheets
Mechanical components
Gears
Connectors
Accessories
Instructions
If something appears damaged, incorrect, defective, or incomplete, contact us.
25. Damaged Shipments
If your order arrives damaged, contact Craftfurni as soon as reasonably possible.
Please provide:
Order number
Photo of the shipping label
Photos of the outer carton
Photos of internal protective packaging
Clear photos or video showing the damage
Brief description of the issue
Keep the product and packaging until we confirm the next step.
26. Missing Furniture Components
Before reporting a furniture component as missing, check:
Main carton
Foam compartments
Hardware bags
Drawers
Underside packaging
Smaller internal boxes
If something is still missing, contact Craftfurni with your order details and photographs.
Where practical, we may send the missing component rather than require the complete furniture item to be returned.
27. Missing Mechanical Puzzle Pieces
Before reporting a Mechanical Puzzle component as missing, check:
Wooden sheets
Small accessory bags
Protective materials
Instruction packaging
Interior compartments
If a required piece remains missing, please send:
Order number
Product name
Missing piece description or part number
Photos where useful
Where practical, Craftfurni may provide the missing component.
28. Wrong Product Received
If you receive a product different from the one ordered, please do not substantially use, modify, or assemble it.
Contact Craftfurni and provide:
Order number
Photo of the product
Photo of the packaging
Photo of the shipping label
Brief explanation
After verification, we will provide the appropriate resolution.
29. Package Marked Delivered but Not Received
If tracking shows Delivered but you cannot locate the package, first check:
Front entrance
Side or rear entrance
Porch
Garage
Lobby
Mailroom
Parcel locker
Household members
Neighbors
Reception or building management
Carrier delivery photo or notice
If the shipment remains missing, contact Craftfurni with the order number and tracking information.
We may review available carrier records before determining the next step.
30. Delayed or Potentially Lost Shipments
Contact Craftfurni if:
The estimated delivery period has passed
Tracking has not moved for an unusual amount of time
The carrier reports a shipment exception
The parcel appears incorrectly routed
We may review tracking information, confirm the address, contact the carrier, or request a carrier investigation.
A delayed shipment is not automatically considered lost.
31. Confirmed Lost Shipments
If the carrier confirms that a shipment was lost before delivery, no physical return is required.
Depending on the circumstances and product availability, Craftfurni may offer:
Replacement
Refund
Approved refunds are processed according to our Return & Refund Policy and Payment Methods Policy.
32. Returned-to-Sender Shipments
A package may be returned to sender because of:
Incorrect address
Incomplete address
Repeated failed delivery attempts
Failure to collect the package
Recipient refusal
Restricted delivery access
Customs or import problems
Craftfurni will review the circumstances after the package is returned.
33. Customer-Related Returned Shipments
If a shipment is returned because of information or actions attributable to the customer, additional costs may apply where legally permitted.
Examples include:
Incorrect address
Incomplete address
Failure to collect a held shipment
Unnecessary refusal
Customer-requested rerouting
Carrier return or re-shipping costs may apply.
34. Craftfurni or Carrier Error
If delivery fails because of a verified Craftfurni error or covered carrier problem, we will review the appropriate resolution without charging the customer for the underlying verified error.
Depending on the situation, this may include:
Re-shipment
Replacement
Refund
35. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment does not automatically count as:
An approved cancellation
An authorized return
A refused package may need to arrive back and be inspected before any refund can be reviewed.
For change-of-mind returns, follow our Return & Refund Policy.
36. Order Cancellation
Cancellation requests are governed by our Cancel My Order / Cancellation Policy.
Please contact Craftfurni as quickly as possible if you need to cancel an order.
Once the shipment has entered the carrier network, cancellation may no longer be available.
37. Returns After Delivery
Eligible returns are governed by our Return & Refund Policy.
Our current standard terms include:
Return Window: 30 calendar days from delivery
For eligible change-of-mind returns:
Customer is responsible for return shipping
Product-condition requirements apply
No standard restocking fee applies
For verified damaged, defective, incorrect, or materially incomplete products:
Craftfurni covers reasonable authorized return shipping
Approved refunds are submitted within:
7 business days after the return has been received, inspected, and approved.
38. Furniture Return Reminder
Do not independently ship furniture back to our business address.
Contact Craftfurni first and wait for return authorization and return instructions.
The business address published on our website is not automatically the return-processing address for every order.
39. Mechanical Puzzle Return Reminder
For an eligible change-of-mind return, Mechanical Puzzles and DIY models should generally remain:
Unused
Unassembled
Complete
Unmodified
Free from customer-caused damage
Please review our complete Return & Refund Policy before returning a product.
40. Original Shipping Charges
For a standard change-of-mind return, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.
If a full return results from a verified:
Damaged product
Defective product
Incorrect product
Craftfurni fulfillment error
eligible standard outbound shipping charges paid directly to Craftfurni may be included in the refund where appropriate.
41. Consumer Rights
Nothing in this Shipping Policy is intended to remove or limit consumer rights that cannot legally be waived.
Customers in different countries may have additional mandatory rights concerning delivery, damaged products, missing shipments, cancellation, or refunds.
Where mandatory consumer law provides greater protection, the applicable legal requirement takes priority.
42. Related Policies
Please also review our:
Cancel My Order / Cancellation Policy
Return & Refund Policy
Payment Methods Policy
Privacy Policy
Terms of Service
These policies cover different stages of your purchase.
43. Changes to This Policy
Craftfurni may update this Shipping Policy when our shipping destinations, rates, carriers, delivery services, product range, fulfillment procedures, or legal requirements change.
When an updated version is published, the Last Updated date at the top of this page will be revised.
44. Contact Craftfurni
For shipping, tracking, delivery, damaged shipments, missing packages, address corrections, or returned shipments, contact:
CRAFTFURNI GLOBAL FURNITURE
Address: 7601 26 BLVD, NORTH RICHLAND HILLS, TX 76180
Phone: +1 (501) 625-0351
Email: support@craftfurni.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
For an existing shipment, please include your order number and tracking number when available.