Return & refund policy
Last updated: August 25, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Craftfurni, operated by CRAFTFURNI GLOBAL FURNITURE, wants customers to feel confident about what happens if a purchase does not work out.
This Return & Refund Policy explains when furniture, Mechanical Puzzles, DIY mechanical models, and related products may be returned, how to start a return, which return costs apply, what condition products must be in, and how approved refunds are processed.
This policy applies to eligible purchases made directly through the official Craftfurni website.
1. Return Window
Craftfurni accepts eligible return requests within:
30 calendar days from the carrier-confirmed delivery date.
The 30-day period begins on the date tracking shows that the order was delivered.
For products delivered in multiple packages, the return period for the complete product begins when the final required package has been delivered.
Return requests submitted after the 30-day period may be declined unless applicable law provides additional rights.
2. Reasons You May Request a Return
Eligible returns may include situations where:
You changed your mind
You ordered the wrong product
The product does not suit your space
The product arrived damaged
The product is defective
You received the wrong product
Required parts are missing
The order arrived incomplete
The product is materially different from its listing
Return eligibility depends on the reason for the request and the condition of the product.
3. Change-of-Mind Returns
Craftfurni accepts eligible change-of-mind returns within the 30-day return period.
For a standard change-of-mind return, the product must generally be:
Unused
Clean
Unmodified
Complete
Free from customer-caused damage
Returned with all originally included components
Securely packaged for return transportation
Normal unpacking and reasonable inspection do not automatically make an item ineligible for return.
4. Furniture Return Requirements
For furniture returned because of a change of mind, the item should be in a condition reasonably suitable for resale.
Where applicable, please include:
Tabletop
Legs
Base
Shelves
Drawers
Doors
Hardware
Fasteners
Accessories
Instructions
Other originally supplied components
Please inspect furniture before permanently modifying it.
Eligibility may be affected if the product has been:
Drilled
Cut
Glued
Painted
Refinished
Permanently installed
Structurally modified
Damaged during assembly
5. Mechanical Puzzle Return Requirements
For a standard change-of-mind return, a Mechanical Puzzle, wooden mechanical model, or DIY kit should normally be:
Unused
Unassembled
Unmodified
Complete
Free from customer-caused damage
All originally supplied pieces should be included where applicable, such as:
Wooden sheets
Mechanical pieces
Gears
Connectors
Hardware
Accessories
Instructions
Packaging inserts
A substantially assembled, glued, cut, painted, modified, or incomplete Mechanical Puzzle may not qualify for a standard change-of-mind return.
This does not affect claims involving products that arrived damaged, defective, incorrect, or incomplete.
6. Opened Mechanical Puzzle Packages
Opening the outer package to inspect the product does not automatically make it ineligible for return.
However, change-of-mind eligibility may be affected once:
Assembly has substantially begun
Pieces have been removed and altered
Components have been glued
Parts have been painted
Parts have been cut or modified
Pieces have been lost or damaged
If you believe there is a manufacturing problem, stop assembly and contact Craftfurni before continuing whenever practical.
7. How to Start a Return
Please contact Craftfurni before sending any product back.
Email: support@craftfurni.com
Please include:
Full name
Order number
Email address used during checkout
Product you want to return
Quantity
Reason for the return
Photos or video when relevant
For damaged, defective, wrong, or incomplete products, clear photographs can help us review the issue.
You may use the subject line:
Return Request – Order #[Order Number]
8. Return Authorization Is Required
Do not ship a product back before receiving return authorization from Craftfurni.
After reviewing the request, we may provide:
Return authorization
Return address
Shipping instructions
Prepaid return label where applicable
Packaging instructions
Product-specific directions
Receiving return authorization does not mean that a refund has already been approved.
The returned product may still need to arrive and pass inspection.
9. Return Method
Authorized returns are handled by mail or carrier shipment using the instructions provided by Craftfurni.
Please do not send a return to an address found elsewhere on our website without receiving written return instructions first.
Our business address is not automatically the return-processing location for every order.
10. Return Shipping for Change-of-Mind Returns
For an eligible return caused by:
Change of mind
Wrong size selected by the customer
Wrong style selected by the customer
Product no longer wanted
Product not suitable for the customer's space
the customer is responsible for return shipping costs.
Return shipping costs are not refundable for a standard change-of-mind return unless applicable law requires otherwise.
Please wait for our return instructions before arranging shipment.
11. Return Shipping for Damaged, Defective, or Incorrect Products
Craftfurni covers reasonable authorized return shipping when we verify that the product:
Arrived damaged
Arrived defective
Was the wrong product
Was materially incomplete because of a Craftfurni fulfillment error
Depending on the situation, we may provide:
Prepaid return label
Replacement part
Replacement product
Authorized return
Refund
Do not independently purchase return shipping before receiving instructions, because unauthorized costs may not be reimbursed.
12. No Restocking Fee
Craftfurni does not charge a standard restocking fee for eligible authorized returns.
We also do not charge a separate standard:
Return authorization fee
Return processing fee
Administrative return fee
This does not prevent a reasonable refund adjustment where legally permitted if the returned product has customer-caused damage, missing components, or another condition that materially reduces its value.
13. Return Packaging
Products must be packed securely for return transportation.
Whenever reasonably possible, use the original:
Shipping carton
Protective foam
Corner protection
Interior wrapping
Hardware bags
Component packaging
Product inserts
If the original packaging is no longer available, use sturdy replacement packaging appropriate for the product.
Furniture should be protected against:
Movement
Scratching
Impact
Surface damage
Mechanical Puzzle components should be packaged so that small pieces cannot fall out or become damaged.
14. Damage During Return Shipping
Customers are responsible for taking reasonable care when packing a change-of-mind return.
Where permitted by law, the refundable amount may be affected if the returned product is materially damaged because of clearly inadequate packaging.
Any adjustment will be based on the actual condition of the returned item.
15. Damaged Products
Please inspect the shipment soon after delivery.
If an item arrives damaged, contact Craftfurni as soon as reasonably possible.
Please provide:
Order number
Photo of the shipping label
Photos of the outer carton
Photos of internal packaging
Clear photos or video showing the damage
Brief description of the problem
Keep the product and packaging until we confirm the next step.
The packaging may be important when reviewing transportation damage.
16. Defective Products
If you believe your product has a manufacturing or functional defect, contact Craftfurni within the applicable return period.
Please explain the issue and provide photos or video where practical.
Depending on the verified problem and product availability, the resolution may include:
Replacement component
Replacement hardware
Replacement product
Authorized return
Refund
17. Missing Mechanical Puzzle Pieces
Before reporting a Mechanical Puzzle component as missing, please check:
All wooden sheets
Protective packaging
Small accessory bags
Instruction packaging
Interior compartments
If a required piece is still missing, contact us with:
Order number
Product name
Description or part number of the missing piece
Photos of the contents where useful
Where practical, Craftfurni may send the missing component without requiring the complete kit to be returned.
18. Missing Furniture Components
Furniture may include separate hardware and components.
Please check:
Main packaging
Foam compartments
Drawers
Underside packaging
Hardware bags
Separate small cartons
If an essential component is missing, contact us with your order information and photographs.
Where practical, we may send a replacement component rather than require a complete furniture return.
19. Wrong Product Received
If you receive a product different from the one shown on your order confirmation, please do not substantially use, assemble, or modify it.
Contact us and provide:
Order number
Photo of the product received
Photo of the shipping label
Photo of the packaging
Brief description of the issue
After verification, Craftfurni will provide an appropriate resolution.
20. Natural Material Variation
Some Craftfurni products may contain natural wood or other naturally variable materials.
Normal differences may appear in:
Grain
Tone
Texture
Knots
Mineral markings
Natural patterns
Surface character
These characteristics are not automatically defects when they are consistent with the material and product description.
Wooden Mechanical Puzzle sheets may also show normal differences in grain and tone.
21. Color Differences
Photography, room lighting, monitor calibration, mobile screens, brightness settings, and viewing angle can affect how a product appears online.
Small display-related color differences do not automatically make a product defective.
If the physical product is materially different from the listing, contact us for review.
22. Furniture Size and Fit
Please review the dimensions shown on the product page before ordering furniture.
Lifestyle photography may make a piece look larger or smaller depending on:
Room size
Camera angle
Nearby furniture
Styling
An eligible return because a product does not fit the customer's space is treated as a change-of-mind return unless there was a material error in the published dimensions.
23. Mechanical Puzzle Difficulty
Mechanical Puzzles can vary in:
Number of pieces
Complexity
Assembly time
Mechanical functions
Recommended experience
A correctly supplied model being more difficult than expected does not automatically mean that it is defective.
An unused and otherwise eligible product may still be returned under the standard 30-day change-of-mind rules.
24. Assembly Damage
Damage caused during customer assembly is generally not considered a manufacturing defect.
Examples include:
Forcing pieces together
Breaking a component during assembly
Incorrect installation
Cutting a part
Applying unsuitable adhesive
Excessive sanding
Painting or modifying a part
If you believe a component was defective before assembly, stop and contact Craftfurni as soon as practical.
25. Products That May Not Qualify for a Standard Return
A standard change-of-mind return may be declined when:
The request is made after 30 calendar days
The product is returned without authorization
The product shows substantial use
Furniture has been permanently modified
A Mechanical Puzzle has been substantially assembled
Parts have been glued, cut, painted, or altered
Important components are missing
Customer-caused damage is present
The item was materially damaged because of inadequate return packaging
The product was clearly disclosed as final sale before purchase
These conditions do not remove mandatory rights relating to damaged, defective, incorrect, or misdescribed products.
26. Final Sale Products
A product is considered final sale only when this condition is clearly disclosed on the product page or during checkout before purchase.
A clearly identified final-sale item may not qualify for a standard change-of-mind return.
Mandatory consumer rights remain unaffected.
27. Return Inspection
After an authorized return is delivered to the designated return location, Craftfurni inspects it before the refund is finalized.
Inspection may include:
Product identity
Overall condition
Completeness
Hardware
Accessories
Instructions
Assembly status
Modifications
Customer-reported issue
Return packaging
For Mechanical Puzzles, we may also verify whether required components are present and whether substantial assembly has begun.
28. Refund Approval
A refund becomes eligible after:
The return has been authorized.
The product has been received.
The product has been inspected.
The return has been approved under this policy.
Where a full refund applies, Craftfurni refunds the eligible amount paid for the returned item.
29. Refund Processing Time
Once an eligible return has been received, inspected, and approved, Craftfurni submits the refund within:
7 business days after return approval.
This 7-business-day period is Craftfurni's refund-processing period.
It does not include additional time that may be required by a bank, card issuer, or payment provider to post the refund to the customer's account.
30. Refund Method
Approved monetary refunds are normally returned to the original payment method used for the order.
For example:
Credit or debit card: original card
Supported payment account: original payment transaction
Refunds generally cannot be redirected to:
Another person's payment account
A different credit card
An unrelated bank account
Another unrelated payment method
If the original payment method cannot accept the refund, the available solution may depend on the payment provider.
31. Refund Currency
Refunds are processed in:
United States Dollars (USD)
If a customer's financial institution converts the refund into another currency, the local amount may differ from the original local-currency charge because of:
Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies
Craftfurni does not control these independent conversion differences.
32. Bank Processing Time
The 7-business-day Craftfurni refund period and the bank's posting period are separate.
After we submit a refund, the customer's bank or payment provider may require additional time before the funds appear.
That additional processing period is controlled by the financial institution.
33. Original Shipping Charges
For a standard change-of-mind return, the original outbound shipping charge is generally non-refundable unless applicable law requires otherwise.
If a full return results from a verified:
Damaged product
Defective product
Incorrect product
Craftfurni fulfillment error
applicable standard outbound shipping charges paid directly to Craftfurni will be included in the eligible refund where appropriate.
34. Exchanges
Craftfurni does not offer standard direct exchanges.
If you want another:
Furniture design
Size
Finish
Mechanical Puzzle
DIY model
please return the original eligible item and place a new order for the preferred product.
A replacement provided to resolve a verified damaged, defective, wrong, or incomplete product is not considered a standard exchange.
35. Replacement Parts
Where practical, Craftfurni may resolve a problem by sending a replacement component instead of requiring the complete product to be returned.
This may apply to:
Furniture hardware
Furniture components
Mechanical Puzzle pieces
Gears
Connectors
Other included parts
Availability depends on the product and issue.
36. Refused Deliveries
Please do not refuse delivery simply because you changed your mind.
A refused shipment is not automatically an approved return.
If the package is returned to sender, it may need to arrive and be reviewed before a refund can be considered.
Carrier costs resulting from an unnecessary refusal may be deducted where legally permitted.
37. Returned-to-Sender Shipments
A package may be returned to sender because of:
Incorrect address
Incomplete address
Repeated unsuccessful delivery attempts
Failure to collect the shipment
Recipient refusal
Restricted access
If a package is returned to sender, Craftfurni will review the circumstances before determining the applicable resolution.
Customer-related carrier or re-shipping costs may apply where legally permitted.
38. Lost Shipments
A delayed shipment is not automatically considered lost.
If the carrier confirms that an order was lost before delivery, no physical return is required.
Depending on the circumstances and availability, Craftfurni may provide:
Replacement
Refund
Lost-shipment procedures are explained further in our Shipping Policy.
39. Delivered but Not Received
If tracking shows Delivered but the package cannot be found, please first check:
Front entrance
Side entrance
Porch
Garage
Mailroom
Parcel locker
Household members
Neighbors
Reception
Building staff
Carrier delivery photograph or notice
If the shipment remains missing, contact Craftfurni with the order number and tracking information.
We may review carrier records before determining the appropriate resolution.
40. Cancellations
Cancellation before shipment is handled under our Cancel My Order / Cancellation Policy.
Once an order has shipped, it generally can no longer be canceled through the pre-shipment cancellation process.
Eligible products may instead be returned after delivery under this policy.
41. Payment Refunds
Payment processing and the way approved refunds are returned are also addressed in our Payment Methods Policy.
Craftfurni's refund-processing period and a customer's bank processing period are separate.
42. Consumer Rights
Nothing in this Return & Refund Policy is intended to remove or reduce consumer rights that cannot legally be waived.
Where applicable federal, state, or other mandatory law gives the customer greater protection, that legal requirement takes priority.
43. Abuse of the Return Process
Craftfurni may investigate activity that reasonably appears to involve fraudulent or abusive use of the return process.
Examples include:
Returning a different product
Intentionally removing components
Falsifying damage
Altering a product and claiming it arrived that way
Repeated misuse of return procedures
Nothing in this section prevents customers from making legitimate claims involving damaged, defective, incorrect, or misdescribed products.
44. Related Policies
This Return & Refund Policy should be read together with our:
Shipping Policy
Cancel My Order / Cancellation Policy
Payment Methods Policy
Privacy Policy
Terms of Service
Each policy addresses a different stage of the purchase process.
45. Changes to This Policy
Craftfurni may update this policy if our product range, return procedures, fulfillment process, shipping arrangements, or legal requirements change.
When an updated version is published, the Last Updated date at the top of this page will be revised.
46. Contact Craftfurni
For returns, damaged products, missing furniture components, missing Mechanical Puzzle pieces, incorrect products, or refund questions, contact:
CRAFTFURNI GLOBAL FURNITURE
Address: 7601 26 BLVD, NORTH RICHLAND HILLS, TX 76180
Phone: +1 (501) 625-0351
Email: support@craftfurni.com
Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
For an existing order, please include your order number whenever available.
For return requests, you may use the subject line:
Return Request – Order #[Order Number]
Please do not send complete credit card numbers, CVV codes, banking passwords, payment-account passwords, or other sensitive payment credentials by email.