Cancel My Order
Last Updated: October 08, 2026
Currency: United States Dollar (USD)
Regions Covered: United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia.
Craftfurni, operated by CRAFTFURNI GLOBAL FURNITURE, is an online store focused exclusively on Night Lights.
We understand that customers may occasionally need to cancel an order or correct order information after checkout.
This Cancellation Policy explains when a Night Light order may be canceled, how to submit a cancellation request, when cancellation is no longer available, how approved cancellation refunds are processed, and how order changes are handled.
Because orders may begin processing shortly after successful payment, please contact Craftfurni as soon as possible if you need to make a change.
1. Cancellation Window
Customers may request cancellation within:
[CANCELLATION WINDOW] after placing the order
and only while the order can still reasonably be stopped before shipment.
Submitting a cancellation request within the stated period does not automatically guarantee cancellation.
The order must still be at a stage where Craftfurni can reasonably stop fulfillment.
2. When Cancellation May No Longer Be Available
Cancellation may no longer be possible after an order has entered:
Order handling
Product picking
Final packing
Shipping-label creation
Carrier pickup scheduling
Carrier handoff
Export preparation
Customs processing for international orders
Orders may move through fulfillment quickly.
For this reason, customers should contact Craftfurni immediately after deciding to cancel.
3. How to Request a Cancellation
To request cancellation, contact:
Email: support@craftfurni.com
Please include:
Full name
Order number
Email address used during checkout
Phone number, where applicable
Night Light or products you want to cancel
Quantity
A clear request to cancel the order
You may use the subject line:
Cancel My Order – Order #[Order Number]
Providing complete order information helps us identify the purchase and review its current fulfillment status.
4. Cancellation Is Not Automatic
Sending an email or Contact Us request does not immediately cancel an order.
Craftfurni must first review the order status.
The cancellation becomes effective only after Craftfurni sends written confirmation that the order has been canceled.
Until you receive that confirmation, the order should still be considered active.
5. Why Timing Matters
Night Light orders may begin processing shortly after payment is confirmed.
Processing may include:
Payment review
Address verification
Inventory confirmation
Product inspection
Product picking
Protective packing
Shipping-label preparation
Carrier coordination
Once these steps have progressed far enough, stopping the order may no longer be possible.
6. Orders That Have Already Shipped
Once a Night Light order has been handed to the carrier or entered the carrier network, it can no longer be handled as a standard cancellation.
If you no longer want the product after shipment:
Monitor the order using the tracking information provided.
Accept delivery.
Review our Return & Refund Policy after delivery.
Eligible products may be returned according to that policy.
7. Do Not Refuse Delivery as a Cancellation Method
Please do not refuse delivery simply because you changed your mind.
A refused package is not the same as:
An approved cancellation
An authorized return
An automatic refund
A refused shipment may be returned to sender and may need to be received and reviewed before any refund can be considered.
Carrier return, handling, storage, or re-shipping charges may apply where legally permitted and properly disclosed.
8. Order Changes
Contact Craftfurni as soon as possible if you need to change:
Recipient name
Shipping address
Phone number
Night Light model
Color or variant
Quantity
Other order details
We will try to help while the order can still reasonably be changed.
Changes are not guaranteed after fulfillment has begun.
9. Product or Variant Changes
If you want to change:
Night Light design
Color
Lighting variant
Quantity
Another product option
Craftfurni may treat the request as:
Cancel the eligible original order + place a new order
This is only possible when the original order remains eligible for cancellation.
10. Shipping Address Corrections
Customers are responsible for reviewing the shipping address before submitting an order.
If you notice an address error, contact Craftfurni immediately.
Please provide:
Order number
Full name
Original shipping address
Correct shipping address
Email address used during checkout
Address corrections are not guaranteed after:
Packing begins
A shipping label is created
Carrier pickup is scheduled
The parcel enters the carrier network
11. Address Changes After Shipment
Once the package has shipped, Craftfurni may no longer be able to change the delivery address.
If the carrier provides:
Address correction
Rerouting
Package intercept
Delivery management
availability and additional fees are determined by the carrier.
Customer-related carrier charges resulting from an incorrect address entered during checkout may be the customer's responsibility where legally permitted.
12. Full-Order Cancellation
Customers may request cancellation of the entire order while it remains eligible.
If Craftfurni approves the cancellation before shipment, the eligible amount paid for the canceled order will be refunded according to this policy.
13. Partial Cancellation
If an order contains multiple Night Lights, customers may request cancellation of selected items or quantities.
Partial cancellation is only possible if the affected products have not progressed beyond the cancellable fulfillment stage.
Please clearly identify:
Order number
Product
Variant, where applicable
Quantity to cancel
14. Promotions and Partial Cancellations
Canceling part of an order may affect promotional eligibility.
This may include:
Free-shipping qualification
Minimum-order discounts
Bundle offers
Promotional discounts
Promotional gifts
If the remaining order no longer meets the original promotion requirements, the transaction may be recalculated according to the terms of the promotion.
15. Free Shipping and Partial Cancellations
If a partial cancellation reduces the remaining eligible subtotal below the free-shipping threshold, standard shipping may apply to the remaining order where permitted by the promotion terms.
Current shipping thresholds and rates are explained in our Shipping Policy.
Customers should review the updated order total when a partial cancellation is approved.
16. Orders That May No Longer Be Canceled
A cancellation request may be declined when:
The order has already shipped
Carrier processing has begun
Final packing has materially begun
A shipping label has been created
Carrier pickup has been scheduled or completed
Export or customs processing has started
The request is outside the applicable cancellation period
The order has already been canceled
The order has already been refunded
Required order information cannot be verified
Mandatory consumer rights remain unaffected.
17. Cancellation by Craftfurni
Craftfurni may hold, decline, or cancel an order for a legitimate reason.
Examples include:
Payment failure
Payment cannot be verified
Suspected unauthorized transaction
Suspected fraud
Incomplete billing information
Incomplete shipping information
Unsupported delivery address
Product unavailable
Inventory discrepancy
Product quality issue found before shipment
Significant pricing error
Technical checkout error
Carrier service unavailable
Export or customs restriction
Fulfillment becomes impossible because of circumstances outside our reasonable control
If Craftfurni cancels a paid order, the eligible refund will be returned to the original payment method.
18. Product Availability
Occasionally, a Night Light may become unavailable after checkout because of:
Inventory error
Stock discrepancy
Product damage discovered during inspection
Quality-control problem
Missing product component
Unexpected availability issue
If Craftfurni cannot fulfill the order, we may cancel the affected item and refund the eligible amount.
19. Product Quality Review
Craftfurni may inspect products before shipment.
If a Night Light has a significant quality issue and a suitable replacement is unavailable, Craftfurni may cancel the order rather than ship a product that does not meet the expected condition.
The applicable payment amount will be refunded to the original payment method.
20. Payment Verification
Certain transactions may require additional review.
This may happen when:
Billing and shipping information do not reasonably match
Multiple orders are placed within a short period
Multiple payment attempts fail
A payment provider flags the transaction
Customer information is incomplete
Suspicious activity is detected
Craftfurni may contact the customer to verify ordinary order information before shipment.
21. Information Used for Verification
Craftfurni may ask for information such as:
Order number
Full name
Email address
Phone number
Billing information
Shipping address
Confirmation of the products ordered
For security, Craftfurni will not normally ask customers to send:
Full card numbers
CVV codes
Banking passwords
Payment-account passwords
One-time verification codes
through ordinary email.
22. Cancellation Fee
Craftfurni's standard cancellation fee is:
[NO CANCELLATION FEE / INSERT ACTUAL CANCELLATION FEE]
If no cancellation fee applies, no separate standard administrative or processing fee will be charged simply for approving an eligible cancellation.
Any nonrecoverable charge that applies must be legally permitted and appropriately disclosed.
23. Shipping Charges on a Canceled Order
If an entire order is successfully canceled before shipment, any eligible standard shipping fee collected for that canceled order will be refunded.
Customer-requested carrier services already performed or charged may be treated separately where permitted by law.
24. Refunds for Approved Cancellations
After a cancellation is approved, Craftfurni normally submits the eligible refund within:
[REFUND PROCESSING TIME] business days after cancellation approval
The refund is normally returned to the original payment method.
Your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear.
The financial institution controls its own posting schedule.
25. Refund Method
Approved cancellation refunds are normally returned through the same payment method used for the original transaction.
For example:
Credit or debit card: Original card
PayPal or other supported payment account: Original transaction
Refunds normally cannot be redirected to:
Another person's account
A different card
An unrelated bank account
A different payment method
If the original payment method can no longer receive the refund, the available solution may depend on the payment provider.
26. Refund Currency
Approved refunds are processed in:
United States Dollars (USD)
If the customer's financial institution converted the original USD transaction into another currency, the local-currency refund amount may differ because of:
Exchange-rate changes
Currency-conversion fees
Bank policies
Payment-provider policies
Craftfurni does not control independent exchange rates.
27. Pending Payment Authorizations
A canceled or unsuccessful transaction may remain temporarily visible as pending.
A pending authorization is not always a completed charge.
If payment was never fully captured, the payment provider may:
Void the authorization
Release it
Allow it to expire
instead of issuing a separate refund.
The financial institution determines when the pending amount becomes available again.
28. Duplicate Orders
If you accidentally place the same Night Light order more than once, contact Craftfurni immediately.
Please provide all relevant order numbers.
Duplicate orders are not automatically canceled.
Each order must still be eligible under the cancellation rules in this policy.
29. International Orders
This Cancellation Policy applies to orders shipped to:
United States
Canada
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Australia
International orders may enter export or customs processing after fulfillment begins.
Once that process has started, cancellation may no longer be possible.
30. International Taxes and Duties
Failure to pay applicable:
VAT
GST
Import duties
Customs charges
Brokerage fees
is not automatically considered an approved cancellation.
If an eligible order is canceled before shipment and Craftfurni collected refundable taxes or import charges during checkout, those eligible amounts will be handled as part of the cancellation refund.
31. Refused International Shipments
Refusing an international shipment does not create an approved cancellation.
A refused package may:
Be returned to sender
Incur international return shipping
Incur customs or carrier fees
Require review before any refund
Customers should follow the applicable return procedure instead.
32. Uncollected Shipments
Failure to collect a package from:
Carrier facility
Pickup point
Parcel locker
does not create an approved cancellation.
If the package is returned to Craftfurni, the applicable resolution will be determined under our Shipping Policy and Return & Refund Policy.
33. Cancellation vs. Return
Cancellation and return apply at different stages of the order.
Before shipment: Cancellation Policy
During shipment: Shipping Policy
After delivery: Return & Refund Policy
Once the product has shipped, the normal cancellation process ends.
34. Product Problems After Shipment
If cancellation is no longer available and the Night Light arrives:
Damaged
Defective
Incorrect
Missing required components
contact Craftfurni according to our Return & Refund Policy.
Please keep the product and packaging until the issue has been reviewed whenever reasonably possible.
35. Consumer Rights
Nothing in this Cancellation Policy is intended to remove or restrict rights that cannot legally be waived.
Customers may have additional consumer rights depending on their country, state, province, or jurisdiction.
Where mandatory law provides greater protection than this policy, the applicable legal requirement takes priority.
36. Related Policies
This Cancellation Policy should be read together with our:
Shipping Policy
Return & Refund Policy
Payment Methods Policy
Privacy Policy
Terms of Service
Each policy applies to a different stage of a Craftfurni transaction.
37. Changes to This Policy
Craftfurni may update this Cancellation Policy if our:
Product range
Fulfillment procedures
Shipping arrangements
Payment services
Cancellation process
Legal requirements
change.
When an updated version is published, the Last Updated date at the top of this page will be revised.
38. Contact Craftfurni
For cancellation requests, address corrections, duplicate orders, or other pre-shipment changes, contact:
CRAFTFURNI GLOBAL FURNITURE
Brand: Craftfurni
Business Address:
7601 26 BLVD
North Richland Hills, TX 76180
United States
Phone: +1 (501) 625-0351
Email: support@craftfurni.com
Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Central Time
For an existing order, include your order number and the email address used during checkout.
For faster identification, use the subject line:
Cancel My Order – Order #[Order Number]
An order is considered canceled only after Craftfurni confirms the cancellation in writing.