Cancel My Order
Order Status Matters
We can only cancel orders that have not yet moved from "Pending" to "Processing" or "Shipped" status in our system. Please check your order confirmation email to see the current status of your purchase. Orders cancelled before the warehouse processes the request will be refunded to the original payment method used at checkout.
Contact Us for Cancellation
To start the cancellation process, you must contact our customer service team directly. Do not wait until the delivery arrives to request a cancellation, as items already in transit may incur return logistics fees. Please provide your order number and the specific item names when you reach out to ensure we locate your account details quickly.
What Happens Next
Once we verify your cancellation request, we will process a refund to your original payment method within three to five business days. You will receive an email confirmation once the refund has been issued. If your original payment method has closed, the refund process may take longer to complete depending on the bank’s processing times.
Refund Policy Summary
We issue refunds based on your original payment type, whether that is a credit card, PayPal, or another payment gateway. Full refunds are issued for cancelled orders that have not been charged. Any applicable return shipping costs will be deducted from the total refund amount.
Frequently Asked Questions
Can I cancel my order if it has already shipped?
Yes, but you must decline the delivery when the carrier arrives. Handling return logistics will be at your expense, and a partial refund of the merchandise value may apply due to processing and handling fees.
How long do I have to cancel my order?
We process cancellations within twenty-four hours of receiving your request. If your order is in the shipping queue, it may not be possible to cancel it without incurring return fees.
Will I be charged a cancellation fee?
We do not charge customers a cancellation fee for standard orders. However, if a product is processed and a shipment is generated, you may be responsible for return shipping costs and any initial handling charges incurred by the warehouse.
Where should I direct my cancellation request?
Please email our support team or call our customer service line with your order number and item details to begin the cancellation process.
How quickly will I receive my refund?
Refunds are processed within three to five business days after the cancellation is verified and the item status is updated in our system. The actual time for the funds to appear in your account depends on your bank or payment provider.